Support

How Can We Help?

Guides and answers for lifters, coaches and studios using KineStride.

FAQ

Questions, Answered

Is KineStride Really Free?

Yes. The Free plan includes 1 active program, 90 days of workout history and 20 custom exercises, with no card needed. Upgrade to Pro for unlimited programs, full history and AI insights.

Do My Clients Need to Pay?

No. Clients you invite log their assigned workouts and book sessions with you for free. Your coach plan covers them.

How Do I Invite a Client?

From your Clients screen, send an invite or share your coach handle. Once they join, assign a program and they'll see it on their phone straight away.

Does It Work Without Signal?

Yes. You can start, log and finish a whole workout offline. KineStride saves as you go and syncs once you're connected again.

What Happens If I Edit a Program a Client Is Using?

Your change becomes a new version and you choose when it starts. Sessions your client already finished stay exactly as they were logged.

Can Two Clients Book the Same Slot?

No. Once a slot is booked it disappears for everyone else, even if two people tap it at the same moment.

Will AI Change My Programs?

Never on its own. AI insights are suggestions, clearly marked apart from your measured data, and nothing changes in a program unless the coach decides to change it.

Is KineStride Medical Advice?

No. KineStride is a training log and coaching tool. Its insights are not medical advice, diagnosis or treatment. Talk to a health professional about pain, injury or medical conditions.

Your data

Your History Is Yours.

Export Your Data

Download your programs, workout history and measurements from your Profile in the app, whenever you like.

How to Export

Delete Your Account

Close your account and remove your personal data from the app, or by following the steps on our account deletion page.

Delete Your Account

Still Stuck?

Send us a message and a real person will get back to you.

Contact Support